Compensation for Housing Disrepair Claims

Brent Council

What you need to know

  • Brent Council is responsible for approximately 8,800 council homes and 3,850 leaseholds in the London Borough and is legally required to maintain these properties to a safe, habitable standard.

  • Many tenants experience issues like damp, mould, leaks, faulty boilers and electrics, and inadequate response from landlords, often after multiple reported jobs, leading to frustration and health concerns.

  • Premier Legal Assist connects tenants with specialist housing disrepair solicitors who represent clients on a no‑win, no‑fee basis to secure urgent repairs and claim compensation for distress, illness, or disruption caused by Brent Council’s failures.

Find out if you’re eligible to claim against Brent Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to any problem that makes your home unsafe, unhealthy, or uninhabitable, such as mould, leaks, broken heating, faulty wiring, or cracks in walls. Brent Council is legally bound to address such issues swiftly and effectively.

In May 2025, the Regulator of Social Housing downgraded Brent to C3, flagging “serious failings” in safety, fire risk actions, and data management. Almost half of Brent Council tenants report that they are unsatisfied with repairs done by the Council, and these statistics reflect a pattern of delayed, incomplete, or mismanaged repairs.

Our panel of expert ‘no-win, no-fee’ solicitors specialises in holding local authorities accountable. They’ll manage everything from collecting evidence and arranging independent inspections to legally compelling Brent Council to complete essential repairs and secure maximum compensation, all on a no‑win, no‑fee basis.

Start your claim with Premier Legal Assist

Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats and mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

Despite efforts to improve through a new housing management plan and better tenant engagement, serious issues persist, such as missing contractor visits and poor communication.

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Brent Council Disrepair Claims

Yes. If you’ve reported serious disrepair such as leaks, mould, heating failure, or electrical faults and Brent Council has not fixed the issue within a reasonable period, you’re likely entitled to bring a claim.

Premier Legal Assist is a regulated claims management company that refers you to expert housing disrepair solicitors. While you may file official complaints with Brent or escalate to the Housing Ombudsman, solicitor-led legal action often accelerates results and compels legally enforceable repairs and compensation.

Fill out our short online claims form outlining your issues. We’ll schedule a free, no-obligation consultation to discuss:

  • What repairs you reported and when
  • How the Council responded, if at all
  • The impact on your health, safety, or home

If eligible, we’ll refer you to a specialist solicitor who manages everything from inspections and documentation to demanding repairs and securing compensation, on a no-win, no-fee basis.

We help tenants hold landlords to account when basic responsibilities are neglected. We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:

  • Understand Brent’s contractor arrangements and common failures
  • Can issue legal notices that force urgent action
  • Fight for full compensation for stress, health impacts, and lost home use

You’ll have clear guidance, zero upfront cost, and strong legal support. Premier Legal Assist is a claims management company. While you can complain directly to Great Places Housing Group or the Housing Ombudsman, taking legal action through our panel of solicitors often leads to more efficient results.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

If your solicitor takes on your case, they will provide an estimated timeframe. Duration depends on:

  • The severity of the issue
  • Brent’s cooperation or need for legal enforcement
  • Whether the case goes to court

If they take on your case, your lawyer will provide a timeline estimate and keep you informed at every step.

You may be eligible to claim for:

  • Loss of use of part of your home
  • Health impacts (e.g. respiratory issues from mould)
  • Damage to personal belongings
  • Emotional distress, inconvenience, or loss of enjoyment

Each case is different; your solicitor will work to ensure you recover the maximum amount allowed by law.

The Housing Ombudsman is an independent public body that investigates complaints from social housing tenants, including those under Brent Council. You can refer your case to them after you've exhausted Brent's corporate complaints process, which usually consists of two internal stages.

The Ombudsman can recommend actions such as repairs, apologies, or compensation and identify maladministration or poor record-keeping. However, these recommendations are not legally binding, meaning Brent Council may or may not follow them.

Legal action taken by solicitors is often more powerful: it can result in court orders requiring Brent Council to complete the repairs and pay compensation. It often leads to faster and enforceable outcomes. At Premier Legal Assist, we help you connect with experienced housing disrepair solicitors who act on a no‑win, no‑fee basis, offering you the greatest chance of resolution when complaints alone haven’t worked.

Get in touch with Premier Legal Assist today

You deserve to live in a safe, healthy home. If you're a Brent Council tenant facing unresolved disrepair, we’re here to help you enforce your rights, secure repairs, and obtain any compensation you may be owed.

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.