Compensation for Housing Disrepair Claims

Kensington & Chelsea Council

What you need to know

  • Kensington & Chelsea Council manages nearly 9,500 social housing properties, taking back direct control from the former tenant management organisation after the Grenfell Tower tragedy. It is legally responsible for ensuring all council homes are safe, secure, and in good repair.

  • If you are a Kensington & Chelsea Council tenant and have unresolved issues with reports of damp, mould, leaks, heating, or other faults, you may be entitled to compensation.

  • Premier Legal Assist is a regulated claims management company. We work with specialist housing disrepair solicitors who act on a no-win, no-fee basis.

Find out if you are eligible to claim against Kensington & Chelsea Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair is when your home is unsafe, unhealthy, or unfit to live in because the landlord has failed to fix reported problems in a reasonable time. For tenants of Kensington & Chelsea Council, this can include cases of damp and mould that keep returning, leaks that damage your belongings, heating systems that fail during cold weather, or unsafe wiring that is left unrepaired. 

If your complaints have gone unanswered, repairs were incomplete, or the same problem has recurred, you may have grounds to bring a legal claim. 

Premier Legal Assist works with specialist housing disrepair solicitors who will manage the entire process for you, from collecting evidence to arranging inspections, contacting the council, and taking legal action if necessary. All cases are handled on a no-win, no-fee basis. 

Start your Kensington & Chelsea Council claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

If the council has failed to take appropriate action despite being told about the problem, you may be entitled to both repairs and financial compensation. 

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Kensington & Chelsea Council Claims FAQs

Yes. If you’ve reported repairs such as damp, mould, leaks, broken heating, or faulty electrics, and the council has not fixed them in a reasonable time, you may have grounds for a claim. We can assess your case for free and explain your options. 

Premier Legal Assist is a regulated claims management company. We work with expert solicitors who know how to handle disrepair cases involving councils. While the Housing Ombudsman can be useful, legal action often results in faster and enforceable repairs. 

Start by filling out our short online form. We’ll then contact you for a free consultation and ask: 

  • What the repair issues are 
  • When you reported them 
  • What response, if any, you received 
  • How the problems have affected your health, belongings, or daily life

If your case qualifies, we will refer you to a specialist housing lawyer who will handle the process from start to finish, including inspections, gathering evidence, and issuing legal proceedings if needed. Everything is done on a no-win, no-fee basis. 

We work exclusively with experienced housing disrepair solicitors who understand the obligations of landlords like Kensington & Chelsea Council and how to build a strong legal case to secure both repairs and compensation. If your case is eligible, you get: 

  • No win, no fee representation 
  • Specialist legal support 
  • A straightforward process with clear communication 

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective. 

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%. 

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period

Once your solicitor takes on the case, they will give you an expected timeline and keep you updated throughout. It depends on the type of disrepair, how long it has been going on, and how the council responds once legal action begins. Some cases are resolved quickly, while others take longer if Court proceedings are required.  

If your solicitor takes on your case, they will advise you about the value of your claim. You may be entitled to compensation for: 

  • Health problems caused by poor housing conditions 
  • Damage to your belongings 
  • Loss of use of part of your home 
  • Inconvenience, distress, and disruption to your life 

The Housing Ombudsman is a free, independent service that investigates complaints about social landlords like Kensington & Chelsea Council. You can refer your case to the Ombudsman once you have completed the council’s internal complaints process. They will review evidence from you and the landlord and may recommend that repairs are carried out, that you receive an apology, or that compensation is paid. 

However, it is important to understand that the Ombudsman’s recommendations are not legally binding. This means that even if the Ombudsman finds in your favour, the council is not obliged by law to follow their advice, and in some cases, tenants are left waiting for action despite a favourable decision. 

If you need repairs to be enforced or want to secure legally binding compensation, taking legal action through a solicitor is often the most effective route. Premier Legal Assist can connect you with experienced housing disrepair solicitors who can take this step for you on a no-win, no-fee basis, ensuring there is no cost to you unless your case is successful. 

Get in touch with Premier Legal Assist today

If you’re a Kensington & Chelsea Council tenant living with unresolved reported disrepair, you have the right to a safe and habitable home. If you are eligible, we can help you enforce that right and secure the compensation you deserve. 

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Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.