Compensation for Housing Disrepair Claims

Gateshead Council

What you need to know

  • Gateshead Council is responsible for thousands of council homes across the North East borough. It is legally required to keep its properties in a safe, secure, and liveable condition for all tenants.

  • Despite this duty, some tenants have reported serious ongoing problems. These include damp and mould, faulty boilers, electrical issues, leaks, pest infestations, and delays or failures in repair appointments.

  • Premier Legal Assist is a regulated claims management company. We connect tenants to specialist housing disrepair solicitors who work on a no-win, no-fee basis. That means there are no upfront costs and nothing to pay unless your claim is successful.

Find out if you are eligible to claim against Gateshead Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to serious problems in your rented home that Gateshead Council has failed to resolve after you have reported them. These are issues that cause damage, affect your health, or make your home unsafe or unfit to live in.

Gateshead tenants have reported mould growing on bedroom walls, persistent damp in living areas, and rainwater leaking into homes through damaged roofs. Some families have raised complaints after living with rodents or insects due to broken vents or holes in walls that were never sealed. There have also been reports of faulty electrics and plug sockets that were not addressed until legal action was threatened.

In some cases, residents have faced delays with heating or hot water complaints after boiler breakdowns, despite logging multiple repair requests. Others have had to live with flooded bathrooms or kitchens caused by poor plumbing, while repair appointments were cancelled or missed.

If you’ve experienced similar issues and Gateshead Council has not taken reasonable steps to fix them, you may be able to take legal action. This could result in both compensation and a court-enforceable order for repairs.

Start your claim with Premier Legal Assist

Common complaints include:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (mice, rats)
  • Electrical faults
  • Broken locks, doors and windows
  • Housing Ombudsman claims

All claims are handled on a no-win, no-fee basis.

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Gateshead Council Claims FAQs

If you have reported serious issues to Gateshead Council and repairs have not been completed in a reasonable amount of time, you may have a valid claim. Common problems include damp, leaks, heating failures, and unsafe electrics.

Premier Legal Assist is a claims management company; we connect social housing tenants with solicitors who are experienced in taking legal action against councils. Our team will assess your circumstances and refer you to a solicitor if your case qualifies. Legal action is often more effective than waiting on internal complaints or Ombudsman investigations. 

First, complete our online claim form with details of the disrepair and how long the issue has been ongoing. Once we receive your information, we will contact you for a free consultation. We will ask when the issue started, when you reported it to Gateshead Council, and what actions (if any) they have taken.

If your situation meets the criteria for legal disrepair, we will pass your case to a solicitor. They may arrange an independent inspection, gather photos or medical records if needed, and send a formal legal notice to Gateshead Council. 

If the council still fails to carry out repairs, the solicitor can take the matter to Court. 

We specialise in supporting tenants who feel ignored or let down by their social landlord. Our network of specialist housing disrepair lawyers have experience dealing with local authorities like Gateshead Council.

They know how to:

  • Build strong legal claims using evidence from inspections and reports
  • Enforce action through the courts if repairs are delayed or denied
  • Recover compensation for loss of amenity, stress, and health impact

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the council complaints process and Ombudsman can be helpful, legal action is often more direct and effective.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

The time it takes depends on the severity of the issue, how long the disrepair has been going on, and how Gateshead Council responds after legal notice is given. Some claims are resolved quickly, especially when the threat of court action prompts repairs. Others may take several months if court proceedings are required. Your solicitor will keep you updated throughout. 

If one of our solicitors takes on your case, they will explain the options available to you. You may be entitled to compensation for:

  • Health problems caused by damp, mould, or lack of heating
  • Damage to your furniture, clothes, or belongings
  • Loss of use of rooms or facilities in your home
  • Emotional distress, inconvenience, or poor living conditions

Each case is different. Your solicitor will advise you on what you could claim based on your situation. 

The Housing Ombudsman investigates complaints about councils like Gateshead. They can suggest repairs or recommend compensation, but their decisions are not legally binding. If you want to enforce action, a solicitor can help you obtain a court order that requires the council to act and pay compensation. Many tenants choose to go through Premier Legal Assist rather than wait for Ombudsman outcomes. 

Get in touch with Premier Legal Assist today

You do not have to live in unsafe or unhealthy housing. If Gateshead Council has ignored your repair requests or failed to fix serious problems in your home, we can help.

There is no cost to start, risk to you, or obligation. Start your ‘no win, no fee’ claim today and take the first step toward getting the repairs and compensation you deserve. 

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.