Thousands of social housing tenants across the UK live in homes affected by damp, leaks, mould, electrical faults, heating problems and other serious disrepair that can impact their health and wellbeing.
Thirteen Group manages more than 35,000 homes across the North East and Yorkshire. As a social housing landlord, it has a legal obligation to keep its properties safe and habitable. If you've reported disrepair and Thirteen has failed to act, you may be entitled to compensation.
At Premier Legal Assist, we connect tenants with experienced no-win, no-fee housing disrepair solicitors, helping tenants get the necessary repairs and secure financial compensation for inconvenience, health issues, or damage caused by Thirteen's failure to act..
Find out if you’re eligible to claim against Thirteen Group for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair occurs when your landlord does not fix problems that make your home unsafe, unfit, or unpleasant to live in. Thirteen Group has a legal duty to maintain your home’s structure, plumbing, electrics, heating, and sanitation.
If you've reported problems and Thirteen hasn't resolved them within a reasonable time, you may be entitled to both repairs and compensation. Despite positive statistics on repairs, many tenants have reported issues such as severe damp and mould, persistent leaks, electrical faults, boiler problems, and infestations that are left untreated for months.
Premier Legal Assist works with specialist solicitors who have a strong track record of bringing no-win, no-fee claims against landlords like Thirteen Group. Your solicitor will handle everything from gathering evidence, commissioning expert inspections, pushing for repairs, and negotiating compensation.
Common disrepair issues that may form the basis of a claim include:
Even though Thirteen Group claims strong repair performance, many tenants face extended delays, poor communication, or incomplete repairs. If this sounds familiar, legal action could make a real difference.
I'm unsure if I have a claim against Thirteen Group. Can you help?
Yes. If you’ve reported repair problems to Thirteen and they haven’t been resolved in a reasonable time, you may have a valid claim. Common issues include persistent damp, broken heating, or electrical faults.
Premier Legal Assist is a claims management company. While you can complain directly to Thirteen or the Housing Ombudsman, we can connect you with legal specialists who may get results faster and more effectively through formal legal action.
What’s the process for making a disrepair claim against Thirteen Group?
Begin by completing our brief online claims form explaining what issues you’re facing in your Thirteen property.
We’ll then contact you for a free, no-obligation consultation, asking about:
If your claim qualifies, we’ll refer you to one of our trusted housing disrepair lawyers. They handle the entire process – from inspections to legal correspondence with Thirteen – on a no-win, no-fee basis.
Why should I use Premier Legal Assist for my Thirteen Group claim?
At Premier Legal Assist, we support tenants in holding landlords like Thirteen Group accountable. If you've been ignored or let down, we ensure your voice is heard and your rights enforced.
We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Thirteen Group?
There’s no cost to start your claim. If your case is successful, a success fee (usually 25% of your compensation) will be deducted from your final payout.
All fees are explained clearly before you agree to proceed. If you cancel after the 14-day cooling-off period, cancellation fees may apply.
How long does a housing disrepair claim take?
If your claim is eligible and your solicitor takes on the case, they’ll give you an estimate and keep you updated throughout. Timeframes vary depending on:
Once a solicitor accepts your claim, they will estimate the timescale and keep you updated every step of the way.
What kind of compensation could I receive?
If your solicitor takes on your case, they will advise you about the value of your claim. If the disrepair in your home has caused:
You may be eligible for financial compensation. Every case is unique, but your solicitor will fight for the maximum payout you’re entitled to.
The Housing Ombudsman is a free, independent service that investigates complaints against social landlords like Thirteen Group. If you’ve gone through Thirteen’s complaints process without success, the Ombudsman can assess whether they’ve acted fairly.
However, the Ombudsman's decisions are not legally binding and can take months. That's why many tenants pursue legal action through a solicitor, which can compel Thirteen to carry out repairs by law and award compensation.
At Premier Legal Assist, we connect tenants to expert disrepair solicitors who take action on a no-win, no-fee basis. If you’ve been waiting too long, legal help may be the most effective route.
If you're living in a Thirteen Group property with unresolved repair issues, don’t suffer in silence. Fill out our quick form today to take the first step toward justice, repairs, and compensation.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
