Compensation for Housing Disrepair Claims

South Tyneside Homes

What you need to know

  • South Tyneside Homes manages around 16,000 properties on behalf of South Tyneside Council. Like all social landlords, it is legally responsible for keeping its homes safe, secure, and in a good state of repair.

  • Some tenants report delays in dealing with damp, mould, leaks, and heating faults.

  • We work with solicitors who specialise in housing disrepair and operate on a no-win, no-fee basis. That means you do not pay anything unless your case succeeds.

Find out if you are eligible to claim against South Tyneside Council for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair refers to situations where your landlord fails to carry out necessary repairs, leaving your home in a condition that affects your health, comfort, or safety. South Tyneside Homes is legally required to respond to repair requests within a reasonable timeframe and to maintain key services and the structure of the home.

In one recent case, the Housing Ombudsman found that South Tyneside Homes had delayed responding to damp issues and failed to follow up on necessary repairs, causing distress and inconvenience to the tenant.

If you have reported repair issues to South Tyneside Homes and they have not resolved them properly, you may have a legal right to claim compensation. Premier Legal Assist works with a panel of solicitors who handle the entire process for you. They gather evidence, arrange inspections, and take legal steps to push for repairs and secure compensation. All cases are handled on a no-win, no-fee basis.

Start your claim with Premier Legal Assist

The range of housing disrepair complaints commonly includes:

  • Mould, fungus or dampness
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestation
  • Vermin infestation
  • Faulty plumbing, heating and broken boiler
  • Electrical faults
  • Broken doors and windows
  • Housing Ombudsman claims

If South Tyneside Homes has failed to resolve serious issues you have reported, and this has impacted your home, your health, or your day-to-day life, you may be entitled to compensation and legally enforced repairs.

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South Tyneside Homes Disrepair Claims FAQs

Yes. If you have reported disrepair such as damp, leaks, faulty heating, or unsafe electrics to South Tyneside Homes and they have not fixed the issue in a reasonable timeframe, you may have grounds to make a claim. We will assess your situation for free and explain your options clearly.

Premier Legal Assist is a regulated claims management company. We work with expert solicitors who know how to handle disrepair cases involving councils. While the Housing Ombudsman can be useful, legal action often results in faster and enforceable repairs.

Start by filling in a short online form to tell us about the disrepair in your home. One of our team will then contact you to arrange a free consultation call. We will ask:

  • What the issues are and when they started
  • Whether you reported them to South Tyneside Homes
  • How the disrepair has affected your health, comfort, or possessions

If your case qualifies, we will connect you with a solicitor who will manage the claim from start to finish. They will handle all communication, evidence collection, and legal action on a no-win, no-fee basis.

We work with housing solicitors who have experience handling cases against social landlords like South Tyneside Homes. They know how to:

  • Build a strong legal claim
  • Push for urgent repairs
  • Secure the highest possible compensation

There are no upfront costs; our team will make the process clear and straightforward.

Premier Legal Assist is a claims management company that focuses on helping tenants enforce their rights. While the social landlord’s complaints process and Housing Ombudsman can be helpful, legal action is often more direct and effective.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

The length of time depends on:

  • The severity of the disrepair
  • Whether South Tyneside Homes responds to legal action
  • Whether court involvement is necessary

If one of our panel solicitors takes on your case, they will explain the expected timeline and keep you informed at every step.

If your solicitor takes on your case, they will advise you about the value of your claim. Compensation will depend on how the disrepair has affected you, but may include:

  • Health issues caused by poor conditions
  • Damage to furniture, clothes, or personal items
  • Being unable to use parts of your home
  • Stress, disruption, or inconvenience

Your solicitor will assess your circumstances and aim to secure the maximum compensation available.

The Housing Ombudsman is a free, independent body that investigates complaints made by tenants of social landlords like South Tyneside Homes. You can refer a case to the Ombudsman after completing the landlord’s complaints process.

The Ombudsman may recommend that South Tyneside Homes complete repairs or offer compensation; however, these decisions are not legally binding. If South Tyneside Homes fails to act, tenants are left with no guarantee of a solution.

Taking legal action through a solicitor provides a stronger route and, if the case is successful, the Court can issue a legally binding order for repairs and compensation. 

Get in touch with Premier Legal Assist today

If you live in a South Tyneside Homes rented property and your repair complaints are being ignored, delayed, or poorly handled, you do not need to stay silent.

There is no cost to begin; you only pay if your case succeeds.

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.