Compensation for Housing Disrepair Claims

Metropolitan Thames Valley (MTVH)

What you need to know

  • Thousands of social housing tenants across the UK are living with unresolved disrepair issues that affect their safety, comfort, and health.

  • Metropolitan Thames Valley Housing (MTVH) manages around 57,000 homes in London, the South East, East Midlands and East of England and is legally responsible for ensuring they are safe, well-maintained, and habitable. If you’ve reported housing issues to MTVH that have gone unresolved, you may be entitled to compensation.

  • At Premier Legal Assist, we connect tenants to specialist housing disrepair solicitors acting on a no-win, no-fee basis to help secure the repairs you need, and where appropriate, recover compensation for your losses.

Find out if you’re eligible to claim against Metropolitan Thames Valley for repairs and compensation.

Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!

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What Counts as Housing Disrepair?

Housing disrepair happens when a landlord fails to make essential repairs, leaving your home unfit or unsafe. MTVH has a legal obligation to maintain the structure and services of their rented homes. If you've raised issues or complaints with MTVH and they haven't been fixed within a reasonable time, you may be eligible for both compensation and repair work.

Common complaints from MTVH tenants include long delays in non-emergency repairs, poor communication, and repeat problems with damp, leaks, electrics and heating.

We work with experienced ‘no-win, no-fee’ housing disrepair solicitors who specialise in claims against housing associations like MTVH. Your solicitor will handle everything, from arranging inspections and gathering evidence to securing compensation and repairs. 

Start your claim with Premier Legal Assist

Common disrepair issues that may form the basis of a claim include:

  • Mould, fungus or damp
  • Leaks, flooding or water damage
  • Cracks and structural damage
  • Defective roofing or gutters
  • Defective brickwork
  • Insect infestations
  • Faulty plumbing, heating and broken boilers
  • Vermin infestations (rats and mice)
  • Electrical faults
  • Broken doors, windows, and locks
  • Housing Ombudsman claims

Despite MTVH’s public investment in repairs and safety, many tenants still face delays and inadequate responses. If this reflects your experience, legal action may help resolve the issue and recover damages. 

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Metropolitan Thames Valley Disrepair Claims FAQs

Yes, we can. If you’ve reported repair issues to MTVH and they’ve failed to fix them in a reasonable timeframe, you may be eligible to make a legal claim. Common disrepair issues include persistent damp, faulty heating, dangerous electrics, broken fittings, or unsafe living conditions.

Premier Legal Assist is a claims management company. While you can complain directly to MTVH or the Housing Ombudsman, our panel of disrepair solicitors may help achieve quicker, enforceable outcomes on a no-win, no-fee basis.

Start by filling out our quick online form. It only takes a few minutes and helps us assess your case.

We’ll call you to discuss:

  • The repair problems you've reported
  • How long the issues have been ongoing
  • MTVH’s response (or lack thereof)
  • The impact on your health, wellbeing, or property

If your case qualifies, we’ll refer you to one of our trusted solicitors. They’ll manage the process from start to finish, no-win, no-fee.

At Premier Legal Assist, we support tenants by holding housing associations like MTVH accountable when they fail to meet their legal obligations.

We work with experienced, specialist no-win, no-fee housing disrepair lawyers who:

  • Are experienced in dealing with MTVH and similar landlords
  • Know how to press for urgent action
  • Fight to recover the maximum compensation for tenants

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.

There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.

You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.

Every case is different, but once your solicitor accepts your claim, they will give you an estimate on how long it may take. The timescales vary depending on a range of factors including:

  • How serious the disrepair is
  • Whether court action is needed
  • How co-operative Metropolitan Thames Valley are when dealing with any complaints or claim

Your solicitor will keep you updated on the milestones of your case. 

If your solicitor takes on your case, they will advise you about the value of your claim. Each case is unique, but you may be entitled to financial compensation if the disrepair has caused:

  • Rooms or areas of your home to become unusable
  • Health problems (e.g. respiratory issues from mould)
  • Damage to personal belongings
  • Mental stress or inconvenience

Your solicitor will help determine the value of your claim and fight for the maximum amount you're owed.

The Housing Ombudsman investigates complaints made by tenants against housing providers like MTVH. The Ombudsman can step in if you've gone through MTVH's internal complaints process and still received no resolution.

However, their powers are limited; they can recommend repairs or compensation, but can't enforce legal action. If MTVH has ignored your concerns or failed to act, a solicitor can escalate your case through the courts and legally compel them to carry out repairs.

At Premier Legal Assist, we link you with expert housing disrepair solicitors who handle cases on a no-win, no-fee basis. While you can go to the Ombudsman, legal action is often faster and more effective.

Get in touch with Premier Legal Assist today

If you’re living in a Metropolitan Thames Valley Housing property with complaints of unresolved disrepair, don’t wait any longer and get the redress you are entitled to. Complete our quick claim form and take the first step towards getting repairs, recovering compensation, and holding MTVH accountable.

Start Your Claim Now

Our Client Commitment

At Premier Legal Assist, we’re here to make sure your voice is heard.

We are committed to:

  • Listening to you and treating your concerns with respect and understanding.
  • Acting quickly and fairly to assess your case and connect you with experienced housing disrepair solicitors.
  • Keeping things clear by explaining your options in plain English and avoiding technical legal jargon.
  • Supporting you throughout the claims process – no pressure, no upfront costs, no time wasting.
  • Respecting your privacy by protecting your personal data.
  • Putting your well-being first, helping you achieve the safe and secure home you deserve.

Because everyone has the right to a home that’s safe, secure, and fit to live in.

Important Information

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.