Freebridge Community Housing manages approximately 6,800 homes in West and North Norfolk, with a legal obligation to maintain them in a safe and decent condition.
If you’ve reported issues such as damp, heating failures, leaks, or unsafe electrics and Freebridge has not resolved them within a reasonable time, you may be entitled to repairs and compensation.
At Premier Legal Assist, we connect tenants with solicitors who specialise in housing disrepair claims on a no‑win, no‑fee basis, helping you secure urgent repairs and fair compensation for the distress, health impacts, or damage caused by Freebridge’s failure to act
Find out if you’re eligible to claim against Freebridge Community Housing for repairs and compensation
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair refers to faults in your home like leaks, broken boilers, unsafe wiring, structural damage, or persistent mould or damp that make it unhealthy or uninhabitable. Once these complaints are reported, Freebridge must address these issues within reasonable timeframes under its tenancy obligations.
While tenant satisfaction is improving, repairs and complaint handling still lag behind expectations. Reports include serious cases of unaddressed mould, leaks, and structural issues persisting for years, one family endured four years of damp and mould, with property damage and serious emotional distress.
Our specialist disrepair solicitors will manage every part of your case, conducting inspections, gathering evidence, issuing formal legal notices, and negotiating repairs and compensation, all on a ‘no‑win, no‑fee’ basis.
Common disrepair issues that may form the basis of a claim include:
I'm unsure if I have a claim against Freebridge Community Housing. Can you help?
Yes, we can. If you’ve reported serious issues, such as damp, mould, leaks, unsafe electrics, or structural faults, and Freebridge hasn’t fixed them promptly, you may have a valid legal claim. Repeated failures or poor follow-up may also strengthen your case.
Premier Legal Assist is a regulated claims management company partnering you with expert solicitors who often achieve faster, legally enforceable outcomes than complaints alone.
What’s the process for making a disrepair claim against Freebridge Community Housing?
Start by completing our short claims form and describe the problems you’ve experienced in your Freebridge home. This helps us understand the nature of your case and whether you may be eligible to make a housing disrepair claim.
After submitting the form, a member of our team will contact you for a free, no-obligation consultation to ask about the issues you've reported to Freebridge, how long they’ve been ongoing, what response (if any) you’ve received, and how these problems have affected your health, comfort, or property.
If your case meets the criteria, we will refer you to a specialist housing disrepair lawyer. They will take over from there, handling everything from gathering evidence and arranging inspections to submitting formal legal demands for repairs and negotiating compensation.
The entire process is managed on a no-win, no-fee basis.
Why should I use Premier Legal Assist for my Freebridge Community Housing claim?
Our solicitors understand Freebridge Community Housing’s internal processes and legal duties. We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:
The process is clear, supportive, and with no upfront costs. While you can complain directly to Freebridge Community Housing or the Housing Ombudsman, taking legal action through our panel of solicitors often leads to more efficient results.
What does it cost to make a claim against Freebridge Community Housing?
There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.
You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.
How long does a housing disrepair claim take?
Timelines vary based on:
Once your solicitor accepts the case, they’ll give you an estimated timeframe and keep you updated throughout.
What kind of compensation could I receive?
If your solicitor takes on your case, they will advise you about the value of your claim. Compensation may be awarded if the disrepair has caused:
Each claim is assessed on its own facts, and your solicitor will work to secure the highest possible settlement.
The Housing Ombudsman is an independent body that investigates tenant complaints against landlords like Freebridge. You can take your case to them once all internal complaint steps have been completed.
They can recommend repairs, compensation, or apologies for maladministration. However, their decisions are not legally enforceable, and tenants with long-standing issues have seen slow or incomplete resolutions, even after Ombudsman involvement.
By contrast, legal action led by a solicitor can produce binding court orders, compelling Freebridge to take action and pay compensation where appropriate. At Premier Legal Assist, we help you access this route on a no‑win, no‑fee basis, often securing faster, enforceable results than complaints alone.
If you're a Freebridge Community Housing tenant living with unresolved disrepair, you don't have to suffer in silence. Start your claim today and take the first step toward justice, repairs, and compensation.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
