Thousands of social housing tenants across the UK are living with damp, leaks, mould, and other serious disrepair that can affect their health and quality of life.
Catalyst Housing, now part of the Peabody Group, manages tens of thousands of homes across London and the South East. As your landlord, they are legally responsible for making sure your home is safe, secure, and well-maintained. If they’ve failed to fix reported problems, you could be entitled to compensation.
At Premier Legal Assist, we connect tenants with specialist housing disrepair solicitors working on a no-win, no-fee basis to help get essential repairs completed and recover compensation for the distress, health impacts, or inconvenience caused by Catalyst’s failure to act
Find out if you’re eligible to claim against Catalyst Housing for repairs and compensation.
Based on the past 6 months' average settlement, the average compensation claim is worth £1,895 – start yours today!
Housing disrepair means your landlord hasn’t carried out essential repairs, leaving your property unsafe or unsuitable to live in. Catalyst Housing is legally required to maintain your home’s structure, plumbing, heating, electrics and safety features within a reasonable timeframe.
If you've reported issues like leaks, mould, damp, faulty electrics, or broken boilers and Catalyst hasn't fixed them promptly or adequately, you may be owed both repairs and compensation. Some tenants have experienced months, or even years, of delay before anything is done.
We work with a panel of experienced housing disrepair solicitors who specialise in claims against housing associations, including Catalyst. Once your claim is accepted, your solicitor will handle everything: inspections, evidence, negotiations, and legal action if needed, all on a ‘no-win, no-fee’ basis.
Common disrepair issues that may form the basis of a claim include:
Despite Catalyst’s public commitment to resident satisfaction, many tenants still face delays, cancelled appointments, or silence when reporting disrepair. If that’s your experience, legal support could make the difference.
I'm unsure if I have a claim against Catalyst Housing. Can you help?
Yes. If you've reported a repair to Catalyst Housing and it hasn’t been resolved within a reasonable timeframe, you may have a valid claim. Issues like damp, damaged locks, faulty electrics, broken heating, and mould are common examples.
Premier Legal Assist is a claims management company. You can raise complaints directly with Catalyst or the Housing Ombudsman, but legal action through our panel of housing disrepair solicitors often leads to faster results and enforceable repairs.
What’s the process for making a disrepair claim against Catalyst Housing?
It’s simple. Just complete our short online form to describe your situation. We’ll then contact you for a free consultation to ask about:
If you qualify, we’ll connect you with a solicitor from our trusted panel. They’ll manage everything for you, including inspections, evidence, and communications with Catalyst, all on a no-win, no-fee basis.
Why should I use Premier Legal Assist for my Catalyst Housing claim?
At Premier Legal Assist, we support social housing tenants in holding landlords like Catalyst accountable.
We work with experienced, specialist no-win, no-fee housing disrepair solicitors who:
Our service is quick and hassle-free; you don't pay unless your case succeeds.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.
What does it cost to make a claim against Catalyst Housing?
There is no upfront cost to begin your claim. If your solicitor wins your case, a success fee is deducted from your compensation, usually around 25%.
You’ll receive a full breakdown of any fees before you sign anything. A cancellation charge may apply if you withdraw your claim after the 14-day cooling-off period.
How long does a housing disrepair claim take?
Every case is different, but once your solicitor accepts your claim, they will estimate how long it may take and keep you advised as it progresses.
Timelines depend on:
You’ll be kept updated throughout the process by your legal team.
What kind of compensation could I receive?
If your solicitor takes on your case, they will advise you about the likely value of your claim. Compensation can vary depending on how the disrepair has affected you.
You may be entitled to money for:
Your solicitor will work to secure the maximum compensation you’re entitled to based on your particular circumstances.
The Housing Ombudsman is an independent, free service that investigates tenant complaints about social landlords like Catalyst Housing. If you've gone through Catalyst’s internal complaints process and still haven’t had a resolution, you can escalate your case to them.
The Ombudsman can ask landlords to apologise, carry out repairs, or offer compensation, but their decisions aren’t legally binding.
That’s why some tenants choose to take legal action. A solicitor can issue court proceedings that legally compel Catalyst to make repairs and pay compensation.
At Premier Legal Assist, we work with housing disrepair solicitors who offer no-win, no-fee legal support to tenants facing serious or prolonged disrepair issues.
If you’re living in a Catalyst Housing property with unresolved disrepair, don’t wait. Fill in our quick claim form to take the first step toward proper repairs, fair compensation, and holding your landlord accountable.
Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your complaint, you can complain to the organisation you are complaining about directly. If the issue is not resolved, you can refer it to the relevant independent Ombudsman service for free.
