Agreements with MotoNovo Finance

If you arranged a PCP with MotoNovo Finance between April 2007 and January 2021 and weren’t informed about commission or weren’t given a clear explanation of the charges, you may have a case. Even if you’re unsure, our free Claim Checker can help you find out.

We make the process as simple and stress-free as possible. Here’s how it works:

Step 1 – Check your eligibility

Fill in our online Claim Checker with a few details. The details in this form will help to assess whether your agreement meets the criteria for PCP mis-selling.

Step 2 – Submit your claim

If eligible, our panel of solicitors will handle your claim by gathering all the required documentation and submitting it on your behalf.

Step 3 – Progressing your claim

Your claim will be managed in full, from calculating potential compensation to handling negotiations with MotoNovo or, if needed, escalating to the Financial Ombudsman or legal channels.

Step 4 – Keeping you up to date

You’ll be kept up to date at every milestone of your PCP claim up until your case is resolved and you are paid the compensation you are owed.

All claims through Premier Legal Assist are made on a no-win, no-fee basis, meaning there's no upfront cost to you. If your claim is successful, your solicitor may take a success fee, which is usually a percentage of the overall compensation recovered. If your claim is unsuccessful, you pay nothing.

The fees listed below are exclusive of VAT and will be subject to VAT at the prevailing rate.

These fees are in line with the FCA guidelines on compensation refunds of up to £49,999.

Premier Legal Assist acts on a no-win, no-fee basis, with no administration charges or hidden fees payable. Our Charging rates are set in bands depending upon the amount of redress or refund you receive.

If one of our panel of solicitors takes on your case, they will explain the possible timescales of your claim. Timelines vary depending on how MotoNovo Finance responds and whether the complaint needs to go to the Financial Ombudsman Service (FOS). The FCA is currently reviewing how past complaints were handled, which may also affect timelines.

Compensation values vary from case to case; your solicitor will explain this to you in full if they take on your case. Compensation usually reflects the extra money you paid due to an undisclosed or unfair commission.

Depending on your agreement, this could be hundreds or even thousands of pounds, and you may also be refunded interest or any relevant charges linked to the mis-selling.

Yes, you can. If you had more than one PCP or Hire Purchase agreement through MotoNovo Finance, or other lenders, you may be able to make separate claims for each one.

You don't need to have all the original paperwork to make a claim. If you know the lender's name (e.g., MotoNovo Finance), the date when the agreement was taken out, and the vehicle details, we can usually retrieve the rest. The more information you have, then usually the quicker your claim can be processed.

Yes. The claim focuses on MotoNovo Finance, the lender, not the dealership. Even if the dealer is no longer trading, you can still make a PCP compensation claim if MotoNovo Finance was responsible for the finance agreement.

Yes, absolutely. You can still claim even if you no longer have the car or the agreement has been paid off. As long as the finance was arranged with MotoNovo Finance between April 2007 and January 2021, you could be eligible to claim.

Both PCP (Personal Contract Purchase) and HP (Hire Purchase) are types of car finance; the key difference is what happens at the end of the agreement, namely whether you pay for the whole car (HP) or just the depreciation value with a balloon payment at the end of the term (PCP), but both could involve unfair or hidden commissions. If you had an HP agreement with MotoNovo Finance, you may still be eligible to claim.

We specialise in mis-sold finance claims and are working with consumers looking for redress from major lenders. We make the process clear and simple, all on a no-win, no-fee basis. With our expert team handling everything, you can focus on what matters while they fight your corner to recover the compensation you’re owed.

Premier Legal Assist is a claims management company. You do not need to use a claims management company to make your PCP mis-selling complaint. You can do this directly. If your complaint is unsuccessful, you can refer it to the Financial Ombudsman Service for free.

The Financial Conduct Authority (FCA) is the UK's independent regulator for financial services institutions, including banks, lenders, insurers, and investment firms. Its main role is to make sure that consumers are treated fairly, markets operate with integrity, and
businesses are held to high standards of transparency and accountability.

The FCA took a significant step in 2021 by banning discretionary commission arrangements (DCAs), which allowed car dealers to increase the interest rate on finance deals in return for higher commissions. In 2024, the FCA launched a formal review into how lenders, such as MotoNovo Finance, handled past complaints about these commission models.

The Financial Ombudsman Service (FOS) is an independent and impartial body set up to settle disputes between consumers and financial firms when a complaint cannot be resolved directly. It provides a free service to the public and has legal powers to investigate and issue binding decisions.

If you submit a PCP mis-selling complaint to MotoNovo Finance and they reject it, delay unreasonably, or offer an unsatisfactory outcome, the FOS can step in to review your case independently. They will consider whether the lender acted fairly and in line with FCA rules and industry standards.

The FOS plays a crucial role in ensuring consumers aren’t left without a voice. If your claim is strong but not accepted by MotoNovo Finance, your lawyers will handle the entire escalation process on your behalf, giving you the best chance of securing the compensation you’re entitled to.